Glowmosaic FAQ
Frequently Asked Questions
Everything you need to know about orders, shipping, products, customization, and wholesale.
How long does it take to process my order?
Most orders are processed within 1–3 business days. During peak seasons or holidays, processing may take up to 5 business days.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled before they are shipped. Once shipped, we are unable to modify the order.
Will I receive a tracking number?
Yes, once your order has been shipped, a tracking number will be sent to your email automatically.
Why is my tracking number not updating?
Tracking updates may take 24–48 hours to appear in the carrier system after shipment.
Do you ship internationally?
Yes, we ship worldwide including the US, Canada, Europe, Asia, and most other regions.
How long does shipping take?
Delivery time depends on location: US 7–15 days, Europe 7–20 days, Asia 5–12 days, other regions 10–25 days.
Which shipping carriers do you use?
We work with trusted international carriers such as USPS, DHL, FedEx, and local postal services depending on destination.
What if my package is delayed?
Delays may occur due to customs or logistics issues. Please contact us if your order exceeds the estimated delivery time.
Are Glowmosaic products handmade?
Yes, most of our products are handcrafted using traditional techniques such as shell inlay, lacquer finishing, and wood carving.
Will my item look exactly like the photos?
Because each item is handmade, slight variations in color, texture, or pattern are normal and make each piece unique.
What materials are used?
We use natural wood, shell inlay, lacquer coatings, and brass accents depending on the product design.
How do I care for my product?
Avoid moisture and direct sunlight. Clean gently with a soft dry cloth to maintain quality and finish.
Do you accept returns?
Yes, returns are accepted within 14 days of delivery for unused items in original condition.
What if my item arrives damaged?
Please contact us with photos of the damaged item. We will offer a replacement or refund depending on the situation.
Do I need to pay for return shipping?
Return shipping responsibility depends on the reason for return. If the item is defective, we will cover the cost.
How long does a refund take?
Refunds are typically processed within 5–10 business days after approval.
Do you offer wholesale pricing?
Yes, we offer wholesale programs for boutiques, concept stores, and online retailers worldwide.
What is the MOQ for wholesale?
MOQ varies depending on product type. Most items support flexible entry-level wholesale orders.
Can I request samples before wholesale order?
Yes, sample orders are available for qualified wholesale partners.
Do you support private label or customization?
Yes, we offer customization options including logo engraving, packaging changes, and private labeling.
What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payment methods depending on region.
Is checkout secure?
Yes, all payments are processed through encrypted and secure payment gateways.
How can I contact customer service?
You can reach us via email at suppor@glowmosaic.store or call +1 7816146767.
What is your response time?
We usually respond within 24–48 hours on business days.